• Consult services, answer concerns of customer via phone, email and social media platforms (FB).
  • Receive complaints and feedback from customers. Submit to related departments for further solutions to deal with customers promptly and appropriately.
  • Monitor customer’s satisfaction level; figure out the main reasons and propose improvement solutions.
  • Complete all related Customer Service tasks assigned by seniors.


  • Pleasant voice, delicate and attentive communication skills.
  • Passionate about supporting customers via phone.
  • Energetic, careful and high responsibility in work.
  • Fluent in English communication.
  • Abilitiy to persuade, handle and deal with difficult cases.
  • Have experience in Customer Service works.


  • Salary can be negotiated based on the Personal Capability.
  • Full insurance under the Labor Law.
  • 13th Salary payment.
  • Working in an environment where most of the staff are young, dynamic and equally friendly.
  • Team building and Annual company trip.
  • Salary review 1-2 times/year.
  • Working Time: Monday – Saturday (08:30 – 12:00 and 13:30 – 18:00).

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