CUSTOMER SUPPORT

JOB DESCRIPTIONS

  • Advise on the company’s product, solve customers’ query via phone
  • Collect customers’ complaints, responses; and work with other departments to find a quick and relevant solution
  • Monitor customers’ satisfaction, determine the cause of problem and propose solutions for improvements
  • Come up with a customer care plan and implement it on a monthly, quartetly and yearly basis
  • Perform other tasks as assigned by the supervisor

JOB REQUIREMENTS

  • Have customer support experience and love to take care of customers over the phone
  • Clear voice and good communication skills
  • Have ability to persuade, solve problems and handle situations
  • Have ability to understand data, analyze customers’ status and give timely advise
  • Devoted, careful and highly responsible
  • Have a personal laptop

BENEFITS

  • Salary can be negotiated based on the personal capability
  • Full insurance under the Labor Law
  • 13th salary payment
  • Teambuilding and annual company trip

Apply Here

The application is currently deployed in Vietnam Thailand

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