Customer Service Manager

JOB DESCRIPTION

  • Establish and organize Customer Service department working procedures.
  • Train and develop Customer Service staff of technical protocol.
  • Delegate, organize and assess works within team.
  • Help team solve complaints from Customers.
  • Monitor and report results, also assess all Customer Service related activities of the company.
  • Make campaign proposals, improvements of working procedures in order to maximize benefits of company and customer.
  • Conduct strategies and execute support programs for Customers monthly, quarterly and specific periods of the year.
  • Ability to read statistics, analyze all statuses of customers and deliver prompt consulting projects.
  • Coordinate with Human Resources for further recruitment in order to maintain team capacity.
  • Other related works assigned by Leader Board.

JOB REQUIREMENTS

  • Over 5 years of experience in Customer Service department.
  • Over 2 years in management position.
  • Fluent in English communication.
  • Good analyzation and organization skills.
  • Effective time-management and people-management skills.
  • Good communication and speech delivering skills.
  • High level of responsibility and can handle work pressures.

BENEFITS

  • Salary ranging from 20-30 million , depending on capability.
  • Full insurance under Labor Law.
  • 13th month salary bonus.
  • Monthly team building, and yearly company trip.
  • Work in a refreshing, passionate and trusting environment.
  • Free to create and develop personal strengths.
  • Explore new things weekly ! Company encourages staffs to spend 01 day a week to explore new insights.

Working location: 69 D1, Him Lam residential area, Tan Hung ward, District 7, HCMC

Apply Here

Contact us via email: hr@btaskee.com