- Strategy for developing the community including increasing number of members and engagement.
- Devise and implement community communication initiatives in collaboration with other teams.
- Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, positive sentiments).
- Repond to comments, queries and complaint in timely manner on social channel including facebook community, facebook fanpage and other social media channels
- Good written and verbal communication skills in English.
- Thorough knowledge of online communities and social media.
- Customer-focused, self-motivated to deliver an extraordinary customer experience.
- Abilitiy to persuade, handle and deal with difficult cases.
- Have experience in Customer Service works.
- Salary negotiable depending on capability.
- Full insurance under Labor Law.
- 13th month salary bonus.
- Monthly team-building and yearly company trip.