CUSTOMER COMMUNITY MANAGER

JOB DESCRIPTIONS

  • Strategy for developing the community including increasing number of members and engagement.
  • Devise and implement community communication initiatives in collaboration with other teams.
  • Monitor, report, and drive key community engagement performance metrics (e.g., reach, engagement, positive sentiments).
  • Repond to comments, queries and complaint in timely manner on social channel including facebook community, facebook fanpage and other social media channels

JOB REQUIREMENTS

  • Good written and verbal communication skills in English.
  • Thorough knowledge of online communities and social media.
  • Customer-focused, self-motivated to deliver an extraordinary customer experience.
  • Abilitiy to persuade, handle and deal with difficult cases.
  • Have experience in Customer Service works.

BENEFITS

  • Salary negotiable depending on capability.
  • Full insurance under Labor Law.
  • 13th month salary bonus.
  • Monthly team-building and yearly company trip.

Apply Here