• Make plan to implement periodic or casual inspection, monitor activities on service quality of collaborators
  • Build working process, communication script with customers; Update information to ensure that the process and working scenario are consistent with customer care requirements in each period
  • Track and synthesize issues, record customer complaints/requests/dissputes about service quality from different channels (call center, social media channels, business units, departments)
  • Perform weekly/monthly analysis and quality assessment reports


  • Female candidate with at least 2 years of experience in a system-level quality control position of an corporate
  • System thinking, logic, critical skills and good communication
  • Knowledge of quality management (ISO, SLA, Lean 6 Sigma, 5S…)
  • Be proactive in work and easily adapt to the environment as well as the nature of the work


  • Salary can be negotiated based on the Personal Capability.
  • Full insurance and 13th Salary payment under the Labor Law.
  • Work from home 3 days/month.
  • Working in an environment where most of the staff are young, dynamic and equally friendly.
  • Team building and Annual company trip.
  • Salary review 1-2 times/year.
  • Working Time: Monday – Saturday Morning (08:30 – 12:00 and 13:30 – 18:00).

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