SENIOR QUALITY CONTROL EXECUTIVE

JOB DESCRIPTIONS

  • Make plan to implement periodic or casual inspection, monitor activities on service quality of collaborators
  • Build working process, communication script with customers; Update information to ensure that the process and working scenario are consistent with customer care requirements in each period
  • Track and synthesize issues, record customer complaints/requests/dissputes about service quality from different channels (call center, social media channels, business units, departments)
  • Perform weekly/monthly analysis and quality assessment reports

JOB REQUIREMENTS

  • Female candidate with at least 2 years of experience in a system-level quality control position of an corporate
  • System thinking, logic, critical skills and good communication
  • Knowledge of quality management (ISO, SLA, Lean 6 Sigma, 5S…)
  • Be proactive in work and easily adapt to the environment as well as the nature of the work

BENEFITS

  • Negotiable salary depending on capability.
  • Full insurance under Labor Law.
  • 13th month salary bonus.
  • Monthly teambuilding and yearly company trip.

Apply Here

The application is currently deployed in Vietnam Thailand