- Professionally handle dispute cases ralated to customer (ex: damage, loss of property, compensation, …) via email, hotline.
- Introducing an optimal complaint handling plan to ensure the interests of both Customers, Partners and the Company.
- Coordinating with team or other departments to address the complaint completely in a timely manner.
- Take responsibility for the Customer’s Care as other tasks according to the distribution of the superior authorities.
- 02 years of experience in a similar position.
- Skills: receiving information, handling situations, negotiating and persuading.
- Enthusiastic, careful, responsible in work.
- Express the love to taking care of Customers on the phone.
- Adapt quickly, Under high-pressure.
- Able to communicate fluently in English.
- Having personal laptop for work.
- Salary can be negotiated based on the Personal Capability.
- Full insurance under the Labor Law.
- 13th Salary payment.
- Working in an environment where most of the staff are young, dynamic and equally friendly.
- Team building and Annual company trip.
- Salary review 1-2 times/year.
- Working Time: Monday – Saturday (08:30 – 12:00 và 13:30 – 18:00).