• Professionally handle dispute cases ralated to customer (ex: damage, loss of property, compensation, …) via email, hotline.
  • Introducing an optimal complaint handling plan to ensure the interests of both Customers, Partners and the Company.
  • Coordinating with team or other departments to address the complaint completely in a timely manner.
  • Take responsibility for the Customer’s Care as other tasks according to the distribution of the superior authorities.


  • 02 years of experience in a similar position.
  • Skills: receiving information, handling situations, negotiating and persuading.
  • Enthusiastic, careful, responsible in work.
  • Express the love to taking care of Customers on the phone.
  • Adapt quickly, Under high-pressure.
  • Able to communicate fluently in English.
  • Having personal laptop for work.


  • Salary can be negotiated based on the Personal Capability.
  • Full insurance under the Labor Law.
  • 13th Salary payment.
  • Working in an environment where most of the staff are young, dynamic and equally friendly.
  • Team building and Annual company trip.
  • Salary review 1-2 times/year.
  • Working Time: Monday – Saturday (08:30 – 12:00 và 13:30 – 18:00).

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