A. Overview of bTaskee application
1. What is bTaskee?
bTaskee is a marketplace application that allows customers to book tasks directly on bTaskee application with simple easy steps for home/office cleaning, air-conditioner cleaning, laundry services, etc. Our bTasker/helper will choose a task and contact the customer in the app either by chat or phone call. The whole booking procedure will only take 60 seconds to complete. Specifically, unlike traditional cleaning agencies, bTaskee allows customers to conveniently book a task directly on bTaskee app.
2. Where are bTaskee’s services available?
bTaskee is operating in Ho Chi Minh, Ha Noi, Hai Phong, Da Nang, Hoi An, Nha Trang, Da Lat, Binh Duong, Bien Hoa and Can Tho. We are planning to develop business in other remaining areas in the nearest future.
3. I want to try bTaskee app but I still have some doubts about the quality of services.
At bTaskee, we require our bTaskers to possess at least 1 year of working experience in house cleaning and have full profile/background checked and verified from the local government. bTaskee conducts thorough interviews, knowledge tests and trial periods for our applicants to become an official bTasker. Therefore, please rest be assured because we will give you the best quality service.
4. How long does it take to be confirmed by bTasker for service that I booked?
bTaskers will confirm the task within one hour of your booking .
Please take notice on holidays and rush hours. You should book your task one day in advance to make sure our bTasker is available due to the increase in demand.
5. How do I know if a bTasker is skillful or not?
When a bTasker receives your task, you can take a look through the Average Star Rating and Evaluations from previous customers on the application.
6. How do I recognize the bTasker?
bTaskee staff always takes upfront pictures of bTaskers when they register first for bTaskee. The photos of bTaskers are displayed on the application.
A picture of the bTasker receiving your task is shown on bTaskee application as well.
QR code is available on bTaskee app. You can scan QR code of a bTasker to verify her identity when she arrives at your place.
7. If I friends or acquaintance who I introduce use bTaskee, can I make any promotions?
The person who is introduced by you must apply your reference code when signing up. After the first task is completed, both of you and your friend will receive 50,000 vnd in your bPay account for your next task.
8. On the new year’s, can a bTasker work to clean my house?
bTaskee services are available on the New Year’s and other holidays. Therefore, you can book any task disregarding the special holidays. To ensure your reservation on holidays, please make a reservation 1-2 days in advance.
9. How can I use your all services on application?
Making a task schedule on the application:
- Select your type of apartment/ address. So our bTasker can find your house/ apartment easier.
- Select “Bring cleaning supplies” in “Add-on services” section(If needed).
- Fill in detailed cleaning task descriptions (if any).
When it’s time for work:
- Please pay attention to your phone, since a bTasker will contact you.
- Confirm the bTasker is the same person as in the photo displayed on application.
- Guide the bTasker through some basic areas in your house the sake of convienience.
You need to evaluate the quality of the bTasker. Since this will help bTaskee team can improve better and bring out the best service quality.
10. What is bPay?
Through bPay, you can pay bTaskee service cost without cash.There are many ways to deposit into bPay from Visa, Master, ATM card in banks of Internet Banking or MoMo. You can also use Visa or Master cards of Credit or Debit card to pay bTaskee service cost. (If needed) For integration,you need to insert your card information with a fee of 5,000 vnđ.The minimum amount of deposit is 200,000 vnđ.
B. Functions on the application
C. Payment methods
D. Home/Office Cleaning
D. Cleaning with Subscription
E. Report problem