We are ready to support you.
When you have question about bTaskee and our services, feel free to ask us now, we will respond quickly with details
bTaskee Company Ltd. seriously abides by law and regulations from the government to protect Customer privileges. Accordingly, all acts of fraud and harm in the business must be punishable by law.
Once there is any conflict or complaint, it will be resolved following the premise of negotiations and mutually agreeable resolutions. In cases of more serious problems, either party may submit an application to the competent authorities for dispute settlement.
Customers have the responsibility in resolving conflicts actively and provide the details for further process. Importantly, bTaskee Company Ltd. will only play the role of assisting in resolving complaints between parties. Moreover, bTaskee will be responsible for handing over all relevant documents which act as an evidence to deal with conflicts and disputes at the request of competent authorities.
bTaskee will also resolve conflicts and complaints that arise during the customers’ experience on bTaskee’s system only, including those related to the cleaning tasks on the application.
bTaskee will resolve problems based on the following process:
Customers will inform bTaskee’s Customer Support about the complaints and disputes via email support@btaskee.com in order to provide all relevant information as well as specific evidences for better resolutions. (Note: The email content should be noted with specific issue information, time and attached with related evidence, such as images or videos from the security camera (if any)).
bTaskee will investigate and confirm complaints, and then respond the concerned parties as well as request for more information within 2 business days of receiving complaints (excluding weekends and public holidays). Customers please accept all incoming calls from bTaskee. The Customer Support will actively inspect and resolve issues within the company’s scope of authority.
Within the next 3 business days, bTaskee will start assisting the concerned parties, and inform Customers the final decision. bTaskee always tends to resolve issues based on the basis of negotiations, analytics and mutually agreeable resolutions. Parties are requested not to publicly publish any information about complaints or related issue on the media as well as social networking sites.
In case of serious problems or complaints that cannot be resolved, the complainants (Customers, Cleaners, Partners) will submit the application to competent authorities and bTaskee will assist the government in providing documents and information of related parties. Besides, if problems are related to the breach of the Code of Conduct that Cleaners and Partners has signed, bTaskee will apply appropriate treatment measures.
The time to fully resolve conflicts, complaints and disputes:
*Notice: Exceeding 3 days after bTaskee receives offficial complaint report, if bTaskee fails to get in contact with the complaint sender ( Customer, Tasker, Service Provider), we holds the rights to refuse further handling the complaint through a notification email.
All the related documents and information will be saved and the case closes.
Thank you for your feedback on the services. This greatly contributes to developing and enhancing service performance. Thank you again for trusting and using bTaskee’s On-demand home cleaning service app.
When you have question about bTaskee and our services, feel free to ask us now, we will respond quickly with details
Ho Chi Minh
● No. 284/25/20 Ly Thuong Kiet Street, Ward 14, District 10.
● 4th Floor, HQ Tower – No. 9 Tran Nao, An Khanh Ward, Thu Duc City.
● 4th Floor – No. 304 Nguyen Van Luong Street, Ward 16, Go Vap District.
● No. 13A Street 81, Tan Quy Ward, District 7.
● No. 85 – 87 Street No. 6, Phu Huu Residential Area, Phu Huu Ward, Thu Duc City.
Ha Noi
● No. 33, Lane 75, Tran Thai Tong Street, Dich Vong Ward, Cau Giay District, Hanoi
Da Nang
● No. 2 An Thuong 33 Street, My An Ward, Ngu Hanh Son District.
Lam Dong
● 01 Tran Quoc Toan Street, Ward 10, Da Lat City.
● Bao Loc.
● Duc Trong.
Binh Duong
● 29, 30/4 Street, Phu Hoa Ward, Thu Dau Mot City.
Bien Hoa
● 1st floor, No. 205 30/4 Street, Trung Dung Ward, Bien Hoa City, Dong Nai Province
Thua Thien Hue
Hoi An
Hai Phong
Nha Trang
Can Tho
Bangkok
● 188 Spring Tower, 11th Floor, Phayathai Road, Thung Phayathai Sub-district, Ratchathewi District, Bangkok 10400.
Nonthaburi
Pathum Thani
Samut Prakan
Chonburi
Nakhon Pathom – NKP
Chiangmai