Customers will inform bTaskee’s Customer Support about the complaints and disputes via email email@example.com in order to provide all relevant information as well as specific evidences for better resolutions. (Note: The email content should be noted with specific issue information, time and attached with related evidence, such as images or videos from the security camera (if any)).
Within the next 3 business days, bTaskee will start assisting the concerned parties, and inform Customers the final decision. bTaskee always tends to resolve issues based on the basis of negotiations, analytics and mutually agreeable resolutions. Parties are requested not to publicly publish any information about complaints or related issue on the media as well as social networking sites.
In case of serious problems or complaints that cannot be resolved, the complainants (Customers, Cleaners, Partners) will submit the application to competent authorities and bTaskee will assist the government in providing documents and information of related parties. Besides, if problems are related to the breach of the Code of Conduct that Cleaners and Partners has signed, bTaskee will apply appropriate treatment measures.
The time to fully resolve conflicts, complaints and disputes:
– Parties have to inform problems within 7 days starting from the day of the task being done. If it exceeds that time, bTaskee has the right to refuse resolving problems.
– The maximum time to resolve usual issues is 20 days starting from the day bTaskee receives complaints (excluding weekends and public holidays).
– The maximum time to resolve serious issues is 2 months starting from the day bTaskee receives complaints (excluding weekends and public holidays).
Notice: Exceeding 3 days after bTaskee receives offficial complaint report, if bTaskee fails to get in contact with the complaint sender ( Customer, Tasker, Service Provider), we holds the rights to refuse further handling the complaint through a notification email.