Customer Service Executive

Job Overview:

bTaskee is looking for a Customer Service Executive to support customers across social media and online channels. This role focuses on customer consultation, issue resolution, and service support, ensuring a smooth customer experience and effective coordination with the Customer Service team.

Responsibilities and Duties: 

• Respond promptly and professionally to customer inquiries via social media and online platforms;

• Provide product/service consultations and help users resolve their concerns using customer service tools;

• Identify and report user issues during service usage and coordinate timely solutions;

• Collaborate closely with the Customer Service team to ensure seamless service operations;

• Carry out additional tasks as assigned by the Customer Service Manager.

• Perform other tasks as assigned by the Line Manager.

Qualifications and Skills:

• At least 1 year of experience in a customer service role;

• Proficiency in Korean or English is highly preferred;

• Clear, friendly, and easy-to-listen voice with polite and effective communication skills;

• High level of carefulness, responsibility, and reliability in work;

• Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly;

• Have a personal laptop.

At bTaskee, we don’t just work – we thrive with top-notch benefits!

• Competitive Salary – Rewarded based on your experience and skills;

• KPI-Based Salary – Earn what you deserve through your contributions;

• 13th-Month Bonus – Rewarded based on both your performance and the company’s success;

• Annual Performance Review – Unlock growth opportunities every year;

• BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;

• Comprehensive Healthcare – Regular check-ups & a premium health package;

• Premium Healthcare - Exclusive top-tier health insurance for your well-being;

• SHUI Compliance – Contributions aligned with legal regulations;

• Generous Leave Policy – Enjoy 12–16 annual leave days per year;

• Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;

• Engaging Workplace – Activities & exciting team-building events;

• Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self-care.

🚀Join us and thrive in a workplace that values both your growth and well-being!

• Working Schedule:  Rotating shifts (3 shifts, 8 hours per shift, within the time frame of 7:00 AM – 9:30 PM daily).                               

• Working Location: HQ Tower - 201 Tran Nao, An Khanh Ward, Thu Duc City, HCMC