We are looking for a Senior Operations Executive to oversee bTaskee’s Tasker-side operations — including housekeepers, masseuses, eldercare workers, and air-conditioning technicians.
You will ensure smooth daily operations, high service quality, and efficient workforce management while supporting the growth of our Tasker community and enhancing customer satisfaction.
Key Responsibilities
- Develop and execute operational plans, ensuring all KPIs are achieved (acceptance rate, completion rate, cost per task).
- Recruit, screen, and onboard new Taskers to meet business demand.
- Build strong relationships within the Tasker community through communication and mentorship programs.
- Conduct training on service standards, safety, and customer care.
- Monitor performance, analyse data, and implement improvement plans.
- Collaborate with Product, Customer Service, and Marketing teams to improve operations and service quality.
- Ensure all operations comply with internal policies and labour regulations.
Qualifications:
- Bachelor’s degree in Business or related field.
- 4–6 years of experience in operations management (preferably in service or platform-based business).
- Proven leadership with experience supervising at least 10 team members.
- Strong communication, negotiation, and problem-solving skills.
- Proficiency in Excel / Google Sheets / BI tools for data analysis.
- Highly organized, adaptable, and results-driven.
