bTaskee connects customers with trusted service providers (Taskers). We are looking for a Quality Assurance Officer to maintain and enhance the quality of cleaning services, ensuring they meet customer expectations and bTaskee standards.
Key Responsibilities
Quality Control & Monitoring
- Develop and implement quality standards, checklists, and evaluation criteria for cleaning services.
- Conduct regular inspections of cleaning services (remote and on-site).
- Assess Tasker performance using customer feedback and quality metrics.
Quality Management
- Analyze service quality data to identify trends and areas for improvement.
- Address customer complaints with corrective action plans.
- Collaborate with the training team to update cleaning guidelines.
Qualifications:
- Bachelor’s degree in Quality Management, Hospitality, or a related field.
- 1-3+ years in quality assurance, ideally in cleaning services or facility management.
- Fluent in Thai and English.
- Attention to detail and strong analytical skills.
- Proficient in mobile apps and digital tools for monitoring.
- Effective communication and problem-solving abilities.
- Ability to travel within service areas for on-site inspections.
