The Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee’s platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories.
Key Responsibilities
- Handle customer inquiries via chat, phone, and email (Thai & English)
- Process bookings, modifications, and cancellations
- Resolve complaints and service-related issues
- Coordinate with service providers for seamless service
- Monitor customer feedback and service quality
- Handle escalations and urgent cases
- Assist customers with platform usage and payments
Qualifications:
- Bachelor’s degree in Communications, Business, or related field
- 1-2+ years of customer service experience (preferably in digital platforms)
- Experience with CRM and customer service tools
- Fluent in Thai and English (written and spoken) Chinese is a plus
- Strong communication, problem-solving, and digital skills
- Ability to work under pressure and in rotating shifts (including weekends & holidays)
