1. The service duration will be calculated based on the number of hours booked. If you wish to extend the service hours, additional charges will apply according to the additional hours requested.

2. For General Cleaning Service, the service provider will prepare the required cleaning equipment and cleaning products. You are not required to provide any additional equipment. This service is suitable for regularly maintained areas and does not include Big Cleaning/Deep Cleaning services, which are intended for move-in/move-out situations or areas that have not been regularly cleaned on a daily or weekly basis.

3. If the service provider arrives at the location but cannot provide the service due to your fault, or if you wish to cancel the service within 2 hours before the scheduled appointment time, the company reserves the right not to provide any refund in all cases.

4. Cancellation Fee Policy

4.1 One-time Cleaning Service

Payment after service completion

Payment via Cash/bPay

* Cancellation less than 2 hours before service start time: Full cancellation fee of the service price will be charged
* Cancellation 2-6 hours before service start time: 30% cancellation fee of the service fee will be charged
* Cancellation more than 6 hours before service start time: 30 THB cancellation fee will be charged

Prepaid Payment

Payment via PromptPay

* Cancellation less than 2 hours before service start time: Full cancellation fee of the service price will be charged
* Cancellation 2-6 hours before service start time: 30% cancellation fee of the service fee will be charged
* Cancellation more than 6 hours before service start time: 5% cancellation fee of the service price will be charged

Payment via Credit Card/E-Wallet

* Cancellation less than 2 hours before service start time: Full cancellation fee of the service price will be charged
* Cancellation 2-6 hours before service start time: 30% cancellation fee of the service fee will be charged
* Cancellation more than 6 hours before service start time: 5% cancellation fee of the service price will be charged

4.2 Subscription Cleaning Service

* The first 2 cancelled bookings will be refunded to the bPay account. After that, all cancelled bookings will not be eligible for a refund.

Refund conditions:

* 100% refund will be provided if the booking is cancelled more than 12 hours before the scheduled service time, or if the cancellation is caused by the Tasker not attending the service
* 50% refund will be provided if the booking is cancelled 6-12 hours before the scheduled service time
* No refund will be provided if the booking is cancelled less than 6 hours before the scheduled service time
* A refund for the second cancellation may be considered in certain cases

bTaskee Refund Policy:

1. Refund via bPay: For prepaid payments made via PromptPay where the service is cancelled, the paid amount will be refunded to your bPay account after deducting the cancellation fee according to the company policy.

2. Withdrawal from bPay:

* Remaining balance from prepaid payment: The system will deduct the cancellation fee according to the company policy before refunding the remaining amount to your bPay account. When withdrawing funds, you will receive the refunded amount available in your account.
* Remaining balance from bPay top-up: If you top up your bPay account and have not used the balance, a withdrawal fee of 20% of the requested withdrawal amount will apply.

Prepaid payment via e-Wallet (TrueMoney / ShopeePay / LINE Pay):

The amount will be refunded to the original payment account used for the transaction after deducting the cancellation fee according to the company policy within 7-15 business days.

If no service provider accepts the booking and you have waited more than 6 hours, or if the booking expires, a full refund will be provided.

Prepaid payment via Credit Card:

The system will charge the service fee after the service provider accepts the booking. If a service provider has accepted the booking and the service is cancelled, the cancellation fee will be deducted from the service amount, and the remaining balance will be refunded to the credit card within 7-15 business days.

Prepaid payment via PromptPay:

If the booking is cancelled or expires, the amount will be refunded to your bPay account after deducting the cancellation fee according to the company policy. For expired bookings, the full amount will be refunded to your bPay account.

5. Property Damage Compensation

The company will consider compensation for property damage caused by the service provider during the service. You must submit a damage report through the bTaskee application within the specified timeframe only.

This compensation only covers cases involving property damage and does not cover any cases of lost property. The company reserves the right not to be responsible for any lost property. Therefore, we recommend keeping valuable belongings in a safe place before receiving the service.

6. Compensation Conditions

6.1 The company provides coverage for property damage up to a maximum of 20,000 THB.

6.2 For ironing services, the company provides coverage for property damage up to a maximum of 2,000 THB.

7. Service Quality Guarantee and Satisfaction Policy

If any part of the cleaning service does not meet the required standards and conditions, you may submit the details for evaluation by our staff. The company may arrange a service provider to perform corrective actions within the specified timeframe without additional charges.

Details:

7.1 Cleaning services (one-time cleaning, monthly package, Deep Cleaning, and Office Cleaning) must be reported within 24 hours after service completion.

7.2 Other services must be reported within 7 days after receiving the service for the company to review and provide an appropriate solution.

8. Conditions for Damage Compensation Consideration

8.1 Damage must be reported within 7 days from the service date. If reported after the specified period, the company reserves the right not to consider compensation.

8.2 A receipt or payment proof showing product details, purchase date, and price must be provided for compensation consideration.

8.3 The compensation amount will be calculated based on the property value after deducting depreciation according to the period of usage.

8.4 If payment proof is unavailable to directly assess the property value, the company will consider the value by comparing it with similar items or items with similar characteristics based on current market prices.