Customer's questions

Home/Office cleaning sevice

Recently, bTaskee provides 03 main services:
1. On-demand Home Cleaning Service
2. Air-Conditioner Cleaning Service
3. Laundry service

You can book all three services in bTaskee application.

Tasker will accept your task after 20-30 minutes. If there is no one accepting your task within an hour, bTaskee customer service will support you to find another one. In case there is no suitable person to do the job, the system will notify and ask you to reschedule the task.

Taskers will contact you via in-app messenger for confirmation. You can communicate with each other via this messenger.

You can actively reschedule the task by yourself. If there is any request, you can contact bTaskee customer service via 1900.636.736 for support.

You can directly pay by cash, Credit/Debit Cards, bPay and MoMo

Every taskers of bTaskee have their updated photos displayed on the application.

Click “Schedule weekly” on application for auto-booking or select “Cleaning with Subscription”

Laundry service

Depend on your location, if you live in the center, it only takes 10 minutes to have your task accepted.

The tasker will contact you first via in-app messenger and phone call.

You can directly pay by cash, Credit/Debit Cards, bPay and MoMo

You can look at previous customers’ feedbacks and the tasker’s rating stars in the app to know the quality of service.

bTaskee recently offers daily laundry service from 9:00 – 22:00, so the delivery time can be scheduled before 22:00.

bTaskee works throughout the week and holidays, so you can post any task during this time. In order to have someone to accept your task, you should make an early schedule 1-2 days in advance.

You can look at the wash care symbols on the clothes tags.

If your clothes are not available in the list, you can note down in “Other”, and bTaskee will inform the price for you soon.

If there is any damage during the laundry progress, bTaskee will compensate for your loss and harm. The compensation depends on the damage level of the item (It has to be 10 times less than the laundry fee and the maximum is 1 million VND).

Air Conditioner cleaning service

After posting your task, it takes about 20-30 mintues to have your task accepted.
After confirming taske, the cleaner will contact you first via in-app messenger and phone call.
You can directly pay by cash, Credit/Debit Cards, bPay and MoMo
You can look at previous customers’ feedbacks and the tasker’s rating stars in the app to know the quality of service.
Recently, bTaskee partners only offer cleaning service from 8:00 – 17:00. If you do not have during weekdays, you can book it on weekends.
bTaskee works throughout the week and holidays, so you can book any task during this time. In order to have a cleaner to accept your task, you should make an early schedule 1-2 days in advance.

Instruction of using bTaskee application

You download and sign up into bTaskee application, fill in address and date, write a description for your task, select mode of payment. Please check carefully booking information and choose confirm.
Yes, you can cancel the published task
Recently, bTaskee has 04 mode of methods:
– Cash
– Credit/Debit Card
– MoMo
– bPay

You can top-up bPay via:
+ Internet Banking
+ Visa/Master Card
+ Momo

You can use “Schedule weekly” feature for booking weekly, or use Cleaning with subscription for booking a month
After a cleaner finish task, you rate her 5 stars then the cleaner become your favorited cleaner. You have to has at least 03 cleaners in your list, so that, you can use “Cleaning with subscription” for booking permanent tasker.

Contact us for support