Frequently Asked Questions
How can we help you?
1. What is the bTaskee application?
bTaskee is an on-demand home service app that connects customers with trusted Taskers. You can book services, manage bookings, make payments, and chat with your Tasker—all in one app.
2. Where is the application currently available?
In Malaysia, bTaskee currently provides services in:
- Kuala Lumpur
- Selangor
- Negeri Sembilan (including Nilai and Seremban)
We're continuously expanding our service coverage and look forward to serving more locations across Malaysia in the future.
3. Are bTaskee Taskers reputable and trustworthy?
Yes. All Taskers go through identity verification, interviews, service assessments, and training before joining bTaskee. After each completed booking, customers can rate and review their Taskers to help us maintain service quality.
4. Can I book a Home Cleaning service as early as 6:00 AM?
Yes. Home Cleaning services are available daily from 6:00 AM to 11:00 PM. Please ensure your selected booking time allows the service to be completed by 11:00 PM.
5. Do Taskers provide services on public holidays and during festive seasons?
Yes. bTaskee operates during public holidays and festive seasons. As these periods are usually busier, we recommend booking 1–2 days in advance.
6. How long does it take for a Tasker to accept my booking?
It depends on your location, booking time, and Tasker availability. Some bookings are accepted within minutes, while others may take longer. We recommend booking 1–2 days in advance for the best chance of getting a Tasker.
7. What are peak hours?
Peak hours are periods when demand is higher than usual, so service prices may be higher. The applicable price will always be shown in the app before you confirm your booking.
8. How can I contact bTaskee Customer Support?
You can contact our Customer Support team through:
- WhatsApp: +60 19-301 7988
- Email: support.my@btaskee.com
- Facebook: https://www.facebook.com/btaskeemalaysia/
- In-app Chat
Do you have any other questions?
Contact us if you have any other questions that need answers.